A little guidance for choosing your next moment of care, plus answers to common order questions.
Where should I start?
Begin by exploring a cleanser and a moisturizer that suit your preferences. If you want a focused extra step, browse serums and treatments. Each formula has its own directions; a product’s place and frequency in your routine depend on those instructions.
What is included in a set?
Every routine and set page lists the products inside and links to their individual pages. Read those pages for formula details and directions before choosing your set.
Where can I check ingredients and directions?
Review the individual product page and the current product label. If you need a complete ingredient list or clarification before ordering, email support@yastrelle.com and include the product name. Do not assume that all formulas share the same ingredients or application schedule.
How do I shop the hair-care range?
Explore scalp treatments for pre-wash care, or Hair Repair & Finish for the rinse-out mask and leave-in mist. Follow the directions on each product page, especially whether a formula needs to be rinsed out.
What does U.S. shipping cost?
Standard U.S. shipping is $9.99 on orders below $49.99. Orders of $49.99 or more qualify for free standard U.S. shipping. Review the available shipping options and total at checkout. See our shipping policy for delivery estimates and details.
Can I return a product?
We do not offer general change-of-mind returns, exchanges, or cash refunds for skincare and hair care. If an item arrives damaged, defective, or incorrect, contact Customer Care within 7 days of delivery with your order number, the affected product, and photos when reasonably possible. Please contact us before sending anything back. Read the full return and refund policy for claim conditions, set issues, and your rights.
How do I get help with an order?
Email support@yastrelle.com or use our contact page. Include your order number and a short description of what you need. We aim to respond within 2 business days.